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Return Policy

 

RETURN POLICY AND MANUFACTURER’S WARRANTY

SHIPPING DAMAGES  We must be notified within 5 business days of customer’s receipt of items, of any shipping damages to the box and contents. We are willing to replace or credit you for damaged items if you report damages to us within 5 business days of receiving the item. Please contact us via telephone 888-241-3748 for instructions concerning damaged merchandise. You must keep the damaged merchandise in its original box with all the cushion material, as the shipping carrier has the right to send a representative to view and/or pick up the damaged item for inspection.

  RETURNS

You must call for a Return Authorization number to return any item. We will not accept any returns that have not been pre-authorized. Any returned item must be returned in their original box (or new box) with the original protective plastic cover & original cushioning paper or bubble wrap. All return items must be in brand new, resalable condition. Any returns that show damage or signs of wear will not be credited. We advise you to insure any return package.

If you wish to return an item, you may return the product for a refund of the purchase price within 5 days of receipt (less a $10.00 per cane restocking fee). A 25% restocking fee per cane will be deducted on items returned after the 5th day as long as the item is in new condition and has not been modified or used.  

A cane that has been shortened from its original manufactured size qualifies as an item that has been modified and is not returnable.

After 30 days, no items may be returned.   We will not issue credit for returns that are missing any parts, shipping pouches, carrying bags or any items that were given as free bonus gifts. Shipping and handling charges are non-refundable. If you received any free gifts or specials with your initial purchase, they must also be returned in order to receive your credit. If you received FREE shipping and you return an item, the original shipping & handling fee shall be deducted from any refund.

Manufacturers Warranty - All items are guaranteed against manufacturer’s defects for a period of 90 days from date of purchase. We will inspect the returned item and determine if it is a manufacturer’s defect. If the item is broken because of a manufacturers defect, we will replace it. Refunds will not be given for items that are abused or broken by the customer and are deemed not to be a manufacturer’s defect. 

PLEASE NOTE: If you drop or hit any cane, you could break, chip, or crack, the cane whether it is wood or metal. We do not replace canes that are damaged due to dropping. We suggest the purchase of a wrist strap to assist with holding the cane.

Also Note: All two piece canes with metal band connectors are designed for style and are not meant to be weight bearing. All canes, regardless of style, are to be used so as to put maximum weight on the main shaft of the cane and not on the extreme ends. Proper use of the cane is essential in order to comply with the warranty.

Disclaimer:  We are not responsible for any personal injury or property damage caused by the use of our products. We only sell products manufactured by other companies and have not conducted a safety test/study of any kind. Feel free to ask any questions before purchasing any of our products.

We only issue refunds directly to the credit card used for the purchase. We do not issue cash refunds.

The Walking Cane Store Website: www.TheWalkingCaneStore.com

Email: orders@thewalkingcanestore.com